RETURNS & EXCHANGES
We understand that from time to time you may wish to return a product to us. That is why we have created this returns policy to enable you to return products to us in appropriate circumstances.
Please contact us by e-mailing firstname.lastname@example.org prior to returning any items within 14 calendar days from receipt of your order.
We do not normally offer refunds or replacements for change of mind - this will be at the discretion of the company.
Items must be returned unused, in its original unopened packaging with any seal or shrink-wrap intact, labels and tags still attached and otherwise in a condition enabling us to sell the product as new. All products will be inspected on return – those that do not comply with the provisions above will not be accepted due to hygiene reasons.
Pack your item(s) along with your Stop & Stare invoice or a note quoting your order number, product name and size – if this information is not included, it could delay your exchange or refund.
All returns and exchanges must be sent postage paid.
In the unlikely event that you have received a faulty item or an incorrect item in your order, please contact us immediately and we will do our best to rectify this error for you as quickly as possible.
We provide size charts and guidance for all our items, so we strongly recommend using them to determine the required size before completing your order. Our size chart is based on the measurements of those who took part in our customer focus group, so in cases of any claims that the fit is not right, we reserve the right to request the photographs of you wearing our product before a replacement or refund can be considered.
We do not refund the delivery cost charged on your order, unless you have received a faulty or incorrect item. If your returned item(s) reduce the value of your order to below our freepost rate, you will be charged the standard delivery charge.
If you have paid duty for the goods received and wish to return these to us you can claim a refund of the duty from your local customs authority. You will need to show them the proof of the duty originally paid and proof of the return postage. Please contact your local customs authority for more information.